As of 17:40 UTC, our Operations team noticed some performance degradation on ManageBac and OpenApply. Both systems are currently experiencing issues due to an Amazon AWS S3 outage.  We are actively monitoring the situation and will provide an update here when we know more.

[Update: 19:15 UTC] We have implemented a partial fix to allow ManageBac users to work with their student data. Images and uploads are currently not available due to the continuing Amazon AWS S3 outage. We continue to actively monitor the situation and will provide updates when we know more.

[Update: 20:15 UTC] Amazon continues to struggle to restore service to its users (including us). As of 19:35 UTC they report they have identified the cause of the problem, but they are not yet providing an ETA for a fix.

[Update: 21:40 UTC] As of 21:12 UTC, Amazon informed that S3 object retrieval, listing and deletion are fully recovered now. They are still working to recover normal operations for adding new objects to S3. ManageBac should be fully operational by 23:00 UTC.

[Update: 22:20 UTC] As of 21:49 UTC, Amazon informed that they are fully recovered for operations for adding new objects in S3, which was their last operation showing a high error rate. The Amazon S3 service is operating normally.

ManageBac is fully operational. We appreciate your patience with the issue.


Ready to try ManageBac?

Powering Your Curriculum

IS 664562

Portland Office (HQ)
Suite 1200, 121 SW Salmon Street
Portland, OR 97204

Chicago Office
405 W. Superior Street, Suite 600A
Chicago IL 60654-8559

Hong Kong Office
Unit 1502, 15th Floor
99 Hennessy Road, Wanchai
Hong Kong

London Office
76 Watling Street
London, EC4M 9BJ
United Kingdom

Taipei Branch Office
6F, No.259
Section 1, Dunhua S. Road
Da’an District, Taipei City 10689

Shanghai Office
6th Floor, No. 77 Jiang Ning Road
Jingan District, Shanghai, 200040

Call Us
us +1 866 297 7022
 +44 208 133 7489
 +852 8175 8152
 400 009 9225
+61 2 8006 2335

Faria Education Group is a leader in international education systems & services.

Share This