Curriculum First Learning Platform

Our Beginning & Understanding

The Role of Systems

January 30, 2011
Last weekend over coffee, we were reading the IB’s new standards and practices, which were published in January 2011. This document lists out the requirements that schools work towards during implementation and day-to-day management.

We have a habit of reading things backwards, and in the glossary, one of the definitions caught our eye. This definition makes sense, and it is very clear that pedagogical leadership requires effective management; however, the implicit assumption is that there are resources, systems and structures in place with which to manage.

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For the School as an Institution

Digital Infrastructure

Turnkey systems together with integrations, which enable a school to implement its chosen curricula effectively and reliably in accordance with Programme Standards & Practices.


Integrating key workflows in a seamless interface for staff across coordination, curriculum planning, assessment & reporting and attendance.

Curriculum First

The ‘best-practice’ process & workflows built on top of a turnkey curriculum and assessment architecture with pre-built subject-specific aims & objectives, assessment criteria and reporting.

Always Improving

Continuously improving with new features and integrations added every week, ManageBac’s improvements have been driven by feedback from its community of international schools.

For the International Student


Managing deadlines and staying on track with a bird’s eye view of the next 2 weeks across all subjects. Thinking about the ‘Big Picture’ and planning for the future with Goals & Reflections.


Everything in its right place. Portfolios are built up over the student lifecycle with categorisation by subject and time and seamless drag’n’drop e-Submission for external assessment.


All the basics: submit coursework, view grades, assessments, and report cards. Plus set personal target grades, browse the curriculum plan and prepare for online exams.


Keep a bookshelf, organise reading lists, and share book recommendations.

Feature Matrix

Detailed Feature Descriptions & Highlights

curriculum planning
Collaborative & Interdisciplinary Unit Planners (WYSIWYG) Plan your curriculum with a step-by-step unit planner, collaborate with multiple subject authors, automatically share units between subject classes, create stand-alone, draft & interdisciplinary subject units, browse units online or export to PDF for print or accreditation review. Customize your Unit Planners with our what-you-see-is-what-you-get (WYSIWYG) Units editor.
Built-in Assessment Criteria, Aims & Objectives and Syllabus With all programme-specific curriculum information built-in, encompassing aims & objectives, assessment criteria, syllabus topics, the learner profile, transdisciplinary skills, key & related concepts, global contexts, approaches-to-learning skills, and over 30+ national and local standards, coordinators & teachers can start planning without losing any time on setup.

Our Curriculum First design & architecture means that curriculum review changes are managed centrally (i.e. we update the Syllabus and Criteria to match the current Subject Guide) with seamless migrations of legacy unit planners and assessment tasks to ensure that your work carries forward. Transition years when two subject guides are being run in parallel (e.g. new on DP1, old on DP2) are also supported.

Vertical & Horizontal Curriculum Planners Vertical and horizontal curriculum planner views allow teachers to make interdisciplinary subject connections and align global contexts & transdisciplinary themes. Units are shown with Inquiry stage information together with our assessment tasks and resource stream view.
Whole-school Curriculum Map & Analytics Whole-school curriculum map provides a birds-eye view of all units across years and subjects with a timeline view spanning the full academic year to track subject progress, identify gaps, build interdisciplinary subject connections and easily drag and drop to re-order, re-sequence or archive units.
Curriculum Observer User Type Designed to support your five-year review or accreditation process, easily provide a Site visitor with read-only curriculum observer access. This view provides a window into your school curriculum allowing external Site visitors and curriculum consultants to browse your curriculum and give feedback.
Resource Types:

  1. Files with Document Viewer
  2. Books
  3. Websites
  4. Photos
  5. Videos
  6. Online Exams
Unit Resources encompass a broad range of media types including files with a built-in document viewer, books including pre-built reference subject book lists and any book available on Amazon, website links, photos with captions, YouTube videos and online examinations.

With Stream view, you can interlace resources and assessment tasks to create a learning journey. Optionally share access with parents & students or restrict access to faculty only.

Subject Centre with Comprehensive Curriculum Reference The Subject Centre is designed to provide a one-stop curriculum resource for DP students, teachers, parents and Coordinators to better plan subject choices, understand IB requirements, and effectively prepare for exams. Browse subject pages including course descriptions, aims & objectives and search syllabus topics. Browse exam calendars alongside internal & external assessment weights.
exams management
Automated Exam Registration Course Plan worksheets allow you to manage your IB exam registrations from start to finish. Automated IBIS API eliminates manual data entry by streamlining the registration process with automatic retrieval of candidate personal codes and candidate session numbers.
Individual Course & Exams Planner with Subject Information Students can browse and select their subject choices and indicate HL and SL together with any options. Automatic validation of minimum HL requirements (i.e. 3 subjects) and candidate personal information reduce registration errors. Support for bilingual Diploma, additional subjects, dual Sciences, self-taught languages, anticipated registrations, and a wide range of registration modes.
Built-in Exam Calendar and Proctor Management Course registrations are directly matched to IBIS subject codes, which provide students with a personalised exam calendar with the ability to set precise times for the morning & afternoon schedule, and to assign proctors and rooms. Exam calendars can be browsed online from web or mobile and exported to PDF.
Exam Fees & Parent Invoicing Generate exam fee invoices for parents in bulk in the currency of your choice (USD, GBP, EUR, CAD, etc.) and securely distribute IBIS PINs to candidates to access results online.
Activities Management (CAS, SA, DoE, IntAward, Service Learning and Custom Programmes) Manage your activities programme from start to finish without the paperwork with fully customisable activity types, optional hour tracking, online reflections, guiding questions, supervisor reviews, award levels and handbooks. CAS and Service as Action are supported alongside the Duke of Edinburgh’s Award, the International Award, or your school’s in-house service learning and co-curricular programmes. Students can easily add activities, request Coordinator & Advisor approval, and track overall progress. Reflections can be submitted directly for online moderation by the IB. Optional Service reporting provides a one-page summary report for inclusion with the term report card.
Project-based Learning Worksheets Our Extended Essay, Personal and Community Project worksheets include pre-built proposal forms, reference deadlines & to dos, quickstart guides, process journal & reflections and assessment with a PDF export.

In addition, we provide custom Project-based Learning worksheets, based on the Buck Institute’s Projected-based Learning model. These encompass a Project worksheet with a proposal form, deadlines & to-dos, document management, a process journal & reflections, presentation and assessment with customisable rubrics, which can be customised for different Project types.

Advisory Structure & Activities Evaluation Management Coordinators can delegate by assigning students to match their advisory structure, while tracking overall progress (Excellent, On-Track, Concern) and completion through our dashboard rosters.
Learning Management System
Curriculum First Architecture Our curriculum-first approach & design means that we can support effective implementation by designing with Standards & Practices in mind. Having ‘best-practice’ process & workflows refined through our experience working with over 2,500 schools along with a turnkey curriculum and assessment architecture means less time spent on setup and configuration, and more time on coordination, teaching, and learning.
Baseline Class Features (Bulletin, Assessment Tasks, Message Board, Gradebook, Students & Teachers, Files) Post announcements via Bulletin with automatic message notifications to students & parents. Start threaded discussions on the message board. Manage the class calendar with a drag and drop reference.

Create summative and formative assessment tasks with linking to units, topics and resources, customise assessment categories. Support for differentiation (i.e. ability to set tasks for HL/SL only or both in mixed-class) and Turnitin support.

Assessment & Resources Stream View Integrates assessment tasks and resources under our Unit planners within classes. Ability to sequence assessment tasks and resources under a Unit Plan, which provides a sequence for the students to follow along their learning journey. Resources can be marked as private (and only accessible to teachers) or shared with both students & parents. Drag’n’drop allows for easy re-ordering of assessment tasks and resources. Resources can be linked between Assessment Tasks, Units > Resources and Class > Files, simplifying Files & Resource management without having to upload more than once.
Seamless Assessment, Files & Resource Sharing Assessment tasks, files, and resources are automatically saved into a resource-bank for use in future years or seamless sharing between class sections.
LTI v1.1 Integrations With LTI v1.1 certification, ManageBac integrates smoothly with a range of LTI-compliant providers including Turnitin allowing us to provide a broader integration-set for schools.
Vantage Reader Annotations & Gradebook Browse Microsoft Office and PDF documents online with our Vantage Reader annotations tool. Mark assessment tasks with text, comments and drawing annotations. Our Gradebook supports assessment via points, anecdotal feedback, completion, and built-in criteria, which can be made task-specific.
Google Docs & Class Integration Google Docs & Class integration provides a seamless user experience for teachers & students, who are using Google Apps for Education. In less than 3 clicks, teachers can link, assign, and distribute a Google Doc template to their entire ManageBac class. For students, this provides one-click access to their GDocs editor with the coursework template pre-loaded, automatically saves the coursework to their ManageBac portfolio, and provides an integrated experience without a separate login.
Pre-built Report Card Templates for International Curricula Pre-built reporting templates facilitate term-based reporting. Report academic performance (1-7 IB grades with automatic local conversion, A* or 9-1 for IGCSE or local grades) alongside service learning (CAS, SA, Enrichment), project-based learning (EE, ToK and Personal & Community Projects), and custom assessment options & rubrics.

Reports include a customisable cover letter with signature, learner profile, ATL skills evaluation, custom pages, overall progress including homeroom advisory comments and attendance, extra-curricular activities and final grade descriptors.

For schools with mixed curricula, our reports support multi-curricula reporting allowing you to show subject term grades.

Reports Proofing & Review Review final grade distributions by subject and year-level with histogram bar charts, generate draft reports for proofing with automatic spell-check to prevent errors before final reports issuance.
PDF Report Card Generation Generate report cards individually or in bulk as print-ready PDFs. Double-sided printing supported.
Online Report Cards Distribute reports securely to parents and students online with optional e-mail notifications.
Parent Portal Parents can track academic progress, submit attendance excusals, explore units & curriculum, learn more about the IB Diploma within the Subject Centre, review their child’s course planner, download academic handbooks, browse their child’s portfolio, and view report cards directly online.
Bulletin & Communications Online Parent Teacher Association provides a bulletin and message notifications for school-to-home announcements and communications.
Summative & Formative Assessment Create summative and formative assessment tasks with linking to units, topics and resources, customise assessment categories, support differentiation (i.e. ability to set tasks for HL/SL only or both in mixed-class) and Turnitin support.
Internal & External Assessment Support with Weights Built-in Internal Assessment forms and worksheets for Groups 1, 2 and 4 provide a workflow for recording orals, assigning works from the Prescribed Books list and managing practicals & labs in the Sciences. Easily export to the IA, Cover Sheet and PSOW forms.
Differentiation (Mixed HL and SL Class) and Task-Specific Criteria Differentiation supported naturally within mixed HL & SL classes allowing units and assessment tasks to be taught separately. Task-specific criteria allow you to adapt the years-specific criterion descriptors to suit your project.
Custom Assessment Rubrics & Options Custom assessment options & rubrics allow you to evaluate effort, ATL skills, the learner profile or to create your own subject and year-specific assessment options. Include custom assessment options on term report cards.
Built-in Assessment Criteria and Final Grade Boundaries Built-in assessment criteria matched to the latest Subject guides are updated in accordance with the Curriculum Review cycle. Coordinators and Subject Heads can scaffold the default criterion descriptors by year-level to ensure that they are age-appropriate. Final grade boundaries are updated annually to convert summed criterion marks into IB Final 1-7 grades.
One-click, Auto-Save Gradebook Mark assessment tasks and submit term grades with comments. Auto-save gradebook saves every mark and comment instantly providing a highly reliable experience and preventing any Internet connectivity issues.
Portfolios with Subject Folders Students build up a Coursework portfolio gradually over time as they submit coursework into their classes for assessment tasks. Coursework is automatically grouped into subjects with learning goals linked to learner profile attributes.
Direct Drag and Drop e-Coursework Submission to the IB Easily drag and drop files from anywhere on ManageBac into IBIS for IB DP and MYP eCoursework submission, and ManageBac will handle the file submission in the background eliminating any upload issues and providing a smooth experience.
Online Exams and eAssessment With the AssessPrep add-on, you can manage online examinations and streamline the eAssessment preparation process with a tool that replicates the exams experience.
Project-based Peer Assessment Peer assessment, where students can evaluate each other, is supported within Project worksheets for the Theory of Knowledge Presentation.
Admissions & Enrolment
Inquiry, Application and Supplementary Forms Create fully customisable online application forms for admissions, enrolment, re-enrolment and supplementary uses. Online forms are fully responsive allowing for completion on web and mobile, and support over 8 different field types, including single & multi-line text, dropdown, multiple choice, checkbox, file upload, terms & conditions, signature, and more.
Tour, Open Day RSVP, and Interview Scheduling Make times and dates available per programme and campus for parents to schedule tours and RSVP for Open Days directly online. Tours, Open Days, and Interviews can be conveniently tracked in designated areas on both Parent and Admin Dashboards.
Customizable Admissions Checklist by Year Customise the sequence of steps by programme & year including: To Dos, Tours, Completion, Document Submission, Interviews. Flexible checklists allow you to tailor the admissions experience with conditional requirements based on the Status (i.e. Document submission following Enrolled status).
Secure Recommendations Management Request recommendations and references through our online recommendations manager, or optionally print pre-filled recommendation forms as a PDF. Recommendation and reference information is always confidential from parents, limited to admin view only.
WYSIWYG Drag and Drop Forms Editor Forms are fully customisable with a drag and drop “what you see is what you get” forms editor. Form fields include pre-built global fields, which include standard ISO fields for nationalities and languages. Field types include single-line text, multiple choice, checkbox, dropdown, grouped fields, files submission, telephone, address fields, and more. Fields can be marked as optional or required, and “Office Use Only” which restricts editing ability and visibility to school staff.
Scheduled, Recurring, and Flexible Data Import & Export Easily import data using CSV with overwrite ability. Define export templates with custom field column orders flexibly and schedule recurring batch exports at a fixed time (e.g. every Friday at 7 am).
Global Online Payment Gateways & 120+ Currencies Supported Configure fees and accept multiple payment options in over 120+ currencies, including cash, check, bank transfer, and credit cards with a variety of payment gateways including Stripe, BrainTree, Paypal, CyberSource and HostedPCI.
Parent Application Status Dashboard with Notifications Parents can track their application and re-enrolment status in real-time with a Status Dashboard, which allows them to manage their family contact details, complete additional checklist requirements, submit a new enquiry, application or tour request, and browse message notifications from the Admissions office.
Re-Enrolment Management with Fee Invoicing & Payments Track and manage re-enrolment with optional contact and global fields updates, which will ensure that family information remains accurate and up-to-date, process re-enrolment fee payments and record legal acceptance of terms & conditions for a new academic year.
To Dos & Document Management Create and assign To Dos with custom categories and due dates to keep your Admissions team organised. Manage Documents and browse them online with our online documents viewer.
Built-in Enrollment Analytics & Custom Dashboards Monitor Enrolment & Admissions Statistics in real-time, highlighting enquiries, your conversion funnel, remaining spaces, demographic data and custom metrics for choice-based field types by academic enrolment year. Filter analytics data by demographic and other criteria.
International Admissions Bulletin & Admissions Conferences As part of our broader commitment in support of international schools, we publish the International Admissions Bulletin semi-annually, which provides one of the first professional development resources for Admissions professionals. We also organise multiple conferences and workshops each year across regions to encourage networking and professional development for the community.
Attendance & Advisory
Behavior & Discipline Record behavior & discipline notes directly on the student profile with customizable categories. With the ClassCharts integration, schools can comprehensively create seating charts and manage behavior & discipline alongside a rewards (house points) system.
Timetables Import & Management With flexible timetables import via Excel CSV, schools can load their timetables into ManageBac supporting class-based attendance and allowing students & parents to browse their schedules. Attendance calendar flexibly supports holidays and professional development days allowing you to skip or maintain rotation day periods.
Homeroom Advisory Dashboard Homeroom Advisors can easily track their assigned students’ attendance at a glance, review reflections, and submit advisory comments for term reporting.
Parent & Advisor Attendance Excusals Parents and Advisors can easily submit attendance excusals for students, which automatically notify all subject teachers together with their Advisor & Attendance manager.
Class & Homeroom Attendance Record and track daily homeroom (or Tutor Group) attendance with automated notifications. One-click auto-save attendance provides a fast, efficient and reliable attendance recording system.
Enterprise Ready Features
Single-Sign on The ManageBac Accounts portal built on OpenID connects Internal services such ManageBac, OpenApply, Subject Centre and BookJetty; Partner applications such as AssessPrep, BridgeU and iSAMS; and links to Identity Providers such as Google Apps for Education and Office365 e-mail services.
Access & Permissions Access & Permissions based on Roles allows you to manage changes and permissions granularly. In OpenApply, access & permissions are tied to department groups, which can be customized according to your school’s organizational structure.
Security & Data Protection ManageBac is the only ISO/IEC 27001:2013 certified learning platform. Our Information Security Guidelines encompass data encryption of data in transit, access control to internal networks using VPN, PCI DSS compliance for payments, and compliance with Educational Privacy and Data Protection laws in the US, Canada, EU and China. Learn more at Security & Systems
Audit Log We maintain fully searchable production logs of all system activity.
Customer & Partner APIs Our public APIs follow a RESTful design with over 25 endpoints and allow enterprising schools to build their own custom integrations & applications to retrieve data in bulk. Comprehensive API Guides & Documentation make it easy to get started.
Responsive Design Fully responsive design provides a faster, unified experience and consistent ’look and feel’ across web and mobile (including mobile phones and tablets).
Product Roadmap Our public Product Roadmap provides enhanced visibility for existing and future schools on major feature development initiatives. Each feature card includes a description with key benefits and roadmaps are updated monthly & weekly as releases are completed: Browse Product Roadmap
Sync & Integrations Our AppStore organizes Partner Integrations & Add-ons in order to provide schools with an end-to-end turnkey solution spanning Assessment, Content, Identity Management, Library & Reading, Utilities, University and Website solutions, and more.

While ManageBac, OpenApply and iSAMS provide a base set of foundation functions for overall school management, Partner Integrations & Add-ons provide focused and feature-rich solutions for specific roles within your school including Admissions & Communications, Coordinators, School Leadership, Technology and Student Life.

Key Benefits:

  1. MIS / SIS Sync: provision directly from iSAMS, sync users from OpenApply into iSAMS
  2. Single-Sign On: navigate into Partner applications from your ManageBac Accounts Portal
  3. Broad Array of Choice: integrate best-of-breed services like Turnitin, Google Docs and more without custom development

Learn more by browsing our AppStore Partner Directory

SLA & Support We guarantee: (1) 99% system uptime (2) 24-hour max response time for all support requests (3) pledge to protect privacy and safeguard data (4) end-to-end encryption for all subdomains
Deployment Model
Our single-codebase, multi-tenant SaaS model allows rapid deployment of new and updated features. Our multi-tenant model provides superior performance, unified backups and logging while keeping each school’s data logically separate and accessible only to authorised users. Optional single-tenant hosting is available for an additional enterprise hosting fee.

On-premise hosting alternatives can be customised for schools that want the ultimate control of their own deployment schedules and data hosting.

Pricing & Contract Model
Our Pricing model aligns with the size of your school enrolment and provides for a phased multi-year implementation model. We provide three implementation options: Accelerated, Standard, and Phased.

Our services are provided under an all-inclusive model that includes our world-class support and complimentary training options. We do not ‘nickel and dime’ and there are no extra surcharges. Our renewal rate exceeding 98% best reflects our service commitment to schools.

We have provided ManageBac & OpenApply on a single year-to-year contract model. Beginning in 2016, we have begun to provide multi-year options for schools, who wish to budget for multiple years.

Support & Training

All schools receive unlimited complimentary phone & e-mail support for teachers, administrators,
parents and students.

World Class Support

Online Support Center Telephone Support E-mail Support
For Administrators, Teachers, Students, Parents Administrators, Teachers, Students, Parents Administrators, Teachers, Students, Parents
Includes Fully indexed documentation with keyword search allowing users to find tutorials quickly:

  • 30+ QuickStart and Implementation guides
  • 30+ online video tutorials
  • 500+ tutorials with annotated screenshots and written instructions
  • Free monthly webinars for professional development
Friendly, knowledgeable support team answer all phone lines within 2-3 rings

No phone trees!

Performance in 2017:

  • Calls received: 10,090
  • Average duration: 14:48
Requests are handled by globally distributed support team through a dedicated ticketing system called UserVoice. All replies are sent within 24 hours of the original request.

Performance in 2017:

  • Requests received: 37,466
  • Replies within 1 hour: 43%
  • Replies within 1-4 hours: 20%
When 24/7/365 across any device with printable PDF exports for every tutorial and guide 24 hours a day during the work week, starting at Monday 9am HKT (GMT+8) and ending at Friday 6pm PST (GMT-7 / -8 depending on daylight savings) 24 hours a day during the work week, starting at Monday 9am HKT (GMT+8) and ending at Friday 6pm PST (GMT-7 / -8 depending on daylight savings) Dedicated weekend staffer for urgent queries
Where Local Direct Dial Telephone Numbers for each region to save on long-distance charges Or In-App request form.

Flexible Training Options

Book Online Sessions

Online sessions are unlimited and complimentary. Book with 24 hours notice directly via our public website or with a specific representative:

Managebac OpenApply

The online booking system provides options in a customer’s local time with instant confirmation.

Who can join?
As many individuals from the school. For sessions with more than three people, we recommend setting up a projector and speakers. The team can ring the school early to test that the equipment works smoothly.

What’s required?
A computer with Javascript enabled and good speakers.
An Internet connection.
A phone number or Skype ID.

Who can book trainings?
All account administrators can book trainings. We are happy to do teacher trainings as well, but request that schools organise this as group trainings.

When are trainings available?
Trainings are available 24 hours a day, Monday to Friday. The team require 24+ hours’ notice when booking and can arrange a same-day training if needed.

On-site Training

Based on availability, ManageBac offers paid on-site training for schools that wish to compress training time or prefer onsite support.

Depending on the size of school and training sessions desired, we recommend anywhere from one day to two days of onsite training. Sessions will be customised based on the needs of your school.

Who can join?
As many individuals from the school.

What’s required?
A presentation screen
An Internet connection
ManageBac can be flexible and use school laptops or use their own technology.

Sample agenda
8:30 – 9:00 Introduction & update for senior leadership team, review agenda for the day
9:00 – 10:00 Report card customisation
10:00 – 10:30 DP Core Teacher Training
10:30 – 11:00 DP Teacher Training:

  • Classroom Management
  • Assignments Gradebook, Reporting
11:00 – 12:30 MYP Teacher Training:$nbsp;

  • Classroom Management
  • Curriculum Planning
  • Assignments Gradebook, Reporting
12:30 – 13:30 Lunch
13:30 – 14:30 PYP Teacher Training:

  • Classroom Management
  • Curriculum Planning
2:30 – 3:30 Final Q&A

Who can book trainings?
Any account administrator can book onsite trainings.

When are trainings available?
Trainings are available year-round depending on staff availability. Please note demand for onsite trainings peak in the fall season.

Enterprise Ready

Moving to an Enterprise model to support the Technology teams in the world’s leading international school.


Identity management with Google & Office365 and Active Directory / LDAP.

Extensive APIs

RESTful JSON API with extensive endpoints provide flexibility.

Product Roadmap

Priority input on our product roadmap and quarterly development updates.

Access & Permissions

Granular access controls & permissions configurable by user type.

Audit Log

Searchable detailed trail of account activity by user, date, and activity type.

Sync & Integrations

MIS / SIS Sync integrations with iSAMS and over a dozen integration partners.

Security & Data Protection

The only ISO/IEC 27001:2013 certified provider with global data protection compliance.

Responsive Design

Fully responsive and unified design works on mobile & web across Android & iOS.

SLA & Support

Covering uptime, response times and resolution with direct support contact.

Implementation Model

We offer three multi-year implementation models tailored to your school’s timeline, budget and needs.

Service Level Agreement

Our technology operations and support teams deliver world-class service with 99.8% system uptime, 24-hour telephone & e-mail support, and security & data protection compliance.

<div class="weguarantee"><!-- [et_pb_line_break_holder] --> <p id="text">We guarantee:</p><!-- [et_pb_line_break_holder] --> <div class="field"><!-- [et_pb_line_break_holder] --> <div class="content"><!-- [et_pb_line_break_holder] --> <div class="points"><!-- [et_pb_line_break_holder] --> <img src="/images/lms/icon/uptime.png"><!-- [et_pb_line_break_holder] --> <p>99.8% system uptime</p><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> <div class="content"><!-- [et_pb_line_break_holder] --> <div class="points"><!-- [et_pb_line_break_holder] --> <img src="/images/lms/icon/response.png"><!-- [et_pb_line_break_holder] --> <p>A 24-hour max response time for all support requests</p><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> <div class="content"><!-- [et_pb_line_break_holder] --> <div class="points"><!-- [et_pb_line_break_holder] --> <div id="img-oth"><img src="/images/lms/icon/shield.png"></div><!-- [et_pb_line_break_holder] --> <p>A pledge to protect privacy and safeguard data with daily local backups</p><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> <div class="content"><!-- [et_pb_line_break_holder] --> <div class="points"><!-- [et_pb_line_break_holder] --> <div id="img-oth"><img src="/images/lms/icon/001-lock.png"></div><!-- [et_pb_line_break_holder] --> <p>SSL-encryption for all subdomains</p><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --> </div><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --></div>
<table class="responsive service"><!-- [et_pb_line_break_holder] --><thead><!-- [et_pb_line_break_holder] --><tr><!-- [et_pb_line_break_holder] --><td id="table-id" colspan="13">For the Years Ending</td><!-- [et_pb_line_break_holder] --></tr><!-- [et_pb_line_break_holder] --><tr><!-- [et_pb_line_break_holder] --><td style="”text-align:" center;”="" width="30%"></td><!-- [et_pb_line_break_holder] --><td><strong>2014</strong></td><!-- [et_pb_line_break_holder] --><td><strong>2015</strong></td><!-- [et_pb_line_break_holder] --><td><strong>2016</strong></td><!-- [et_pb_line_break_holder] --><td><strong>2017</strong></td><!-- [et_pb_line_break_holder] --></tr><!-- [et_pb_line_break_holder] --></thead><!-- [et_pb_line_break_holder] --><tbody><!-- [et_pb_line_break_holder] --><tr><!-- [et_pb_line_break_holder] --><td class="font"><p id="mobile">Uptime (%)</p></td><!-- [et_pb_line_break_holder] --><td ><p>99.8 %</p></td><!-- [et_pb_line_break_holder] --><td><p>99.8 %</p></td><!-- [et_pb_line_break_holder] --><td><p>99.8 %</p></td><!-- [et_pb_line_break_holder] --><td><p>99.92 %</p></td><!-- [et_pb_line_break_holder] --></tr><!-- [et_pb_line_break_holder] --><tr id="mobile"><td colspan="13"><p>End user tier</p></td></tr><!-- [et_pb_line_break_holder] --><tr id="no-border"><!-- [et_pb_line_break_holder] --><td class="font"><span>Load time (sec)</span></td><!-- [et_pb_line_break_holder] --><td><p>2.97 sec</p></td><!-- [et_pb_line_break_holder] --><td><p>2.68 sec</p></td><!-- [et_pb_line_break_holder] --><td><p>2.84 sec</p></td><!-- [et_pb_line_break_holder] --><td><p>2.73 sec</p></td><!-- [et_pb_line_break_holder] --></tr><!-- [et_pb_line_break_holder] --><tr id="mobile"><td colspan="13"><p>Application server</p></td></tr><!-- [et_pb_line_break_holder] --><tr id="no-border"><!-- [et_pb_line_break_holder] --><td class="font"><span>Monthly Requests (millions)</span></td><!-- [et_pb_line_break_holder] --><td><p>40.4 mm</p></td><!-- [et_pb_line_break_holder] --><td><p>62.2 mm</p></td><!-- [et_pb_line_break_holder] --><td><p>85 mm</p></td><!-- [et_pb_line_break_holder] --><td><p>108.8 mm</p></td><!-- [et_pb_line_break_holder] --></tr><!-- [et_pb_line_break_holder] --><tr id="no-border"><!-- [et_pb_line_break_holder] --><td class="font"><span>Resp. time (ms)</span></td><!-- [et_pb_line_break_holder] --><td><p>145 ms</p></td><!-- [et_pb_line_break_holder] --><td><p>173 ms</p></td><!-- [et_pb_line_break_holder] --><td><p>228 ms</p></td><!-- [et_pb_line_break_holder] --><td><p>236 ms</p></td><!-- [et_pb_line_break_holder] --></tr><!-- [et_pb_line_break_holder] --></tbody><!-- [et_pb_line_break_holder] --></table>
<div class="cardHome secure"><!-- [et_pb_line_break_holder] --> <h3>Security & Compliance</h3><!-- [et_pb_line_break_holder] --> <p>As part of our ISO/IEC 27001:2013 certification, we are committed to keeping your data safe and secure by using best practices to maintain high levels of security and global data protection compliance.</p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <br><!-- [et_pb_line_break_holder] --> <a class="button-textonly blue" href="/secure" data-icon="E" target="_blank">Review security & compliance</a><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] -->
<div class="cardHome status"><!-- [et_pb_line_break_holder] --> <h3>System Status</h3><!-- [et_pb_line_break_holder] --> <p>Our real-time monitoring services run around the clock notifying us immediately of any systems' issues.</p><!-- [et_pb_line_break_holder] --> <br> <br><br><!-- [et_pb_line_break_holder] --> <a class="button-textonly green" href="" target="_blank" data-icon="E">Track system status in real-time</a><!-- [et_pb_line_break_holder] --></div>