Terms, Policies & Agreements

These terms & policies explain our legal relationship with you.

Service Level Agreement

 

 

What is the Service Level Agreement?

 

The Service Level Agreement is our commitment to customers using ManageBac regarding the service we will provide. Please e-mail us or call us at +1 (866) 297-7022 if you have any questions about this agreement.

 

 

We support:

  1. Setup
  2. Configuration
  3. Administrator Training
  4. Bug Fixes

We guarantee:

  1. 99% system uptime
  2. A 24-hour max response time for all support requests
  3. A pledge to protect privacy and safeguard data with daily local backups
  4. SSL-encryption for all sub-domains

We do not support:

  1. Network issues (e.g. Internet access failure)
  2. E-mail Administration
  3. Administrative Tasks (e.g. Approving your student’s CAS activities)

Questions & Contact Information

Any questions about this Service Level Agreement should be addressed to sales@managebac.com or by mail to: ManageBac, LLC. 548 Market St. #40438, San Francisco, CA 94104 USA.

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Powering Your Curriculum

IS 664562

Portland Office
Suite 1200, 121 SW Salmon Street
Portland, OR 97204
U.S.A.

Chicago Office
350 N Orleans St #9000n
Chicago, IL 60654
U.S.A.
.

Hong Kong Office
Unit 1502, 15th Floor
99 Hennessy Road, Wanchai
Hong Kong

London Office
76 Watling Street
London, EC4M 9BJ
United Kingdom

Taipei Branch Office
6F, No.259
Section 1, Dunhua S. Road
Da’an District, Taipei City 10689
Taiwan

Shanghai Office
7th Floor, No. 77 Jiang Ning Road
Jingan District, Shanghai, 200040
China

Call Us
us +1 866 297 7022
 +44 208 133 7489
 +852 8175 8152
+61 2 8006 2335

Faria Education Group is a leader in international education systems & services.