Security & Compliance

ISO 27001 is the most widely known information security management standard used by organizations to keep data assets secure. Implementing ISO27001 demonstrates a commitment to information security at every level of our organization. The ISO/IEC 27001:2022 Information Security Management System of ManageBac has been certified by BSI under certificate number IS 664562.

More information about ISO/IEC 27001:2022 and Information Security Management Systems (ISMS) can be found here. Our certificate may be found here.

All data between your computer and our systems is encrypted end-to-end with SSL by default.  Other uploaded assets and backups are also stored and transmitted using encrypted connections.

We never send your data over the wire “in plain sight.” Communications across our internal network are via secure private VPN.

ManageBac does not store credit card information on any of our servers. Instead, we securely transmit information to Stripe, our PCI-compliant payment gateway, which handles your transactions.

Because we must securely handle your sensitive information before passing it to Stripe, we are also PCI Data Security Standard compliant.  Our certification can be found here.

Data sent through ManageBac often must respect the laws of the countries where we provide service.  Thus, we go out of our way to to follow all data privacy policies of the countries where we do business.
To that end, we host our data securely on servers located in Canada and follow all rules associated with PIPEDA. Our complete terms of service and privacy policies can be found here.

GDPR

ManageBac is compliant with GDPR. For more information about our GDPR-related policies, click here.

China

ManageBac is compliant with the Chinese Cybersecurity Law, including the Provisions on the Cyber Protection of Children’s Personal Information which can be found here. Chinese schools use a .cn domain and their data is hosted within China. We also hold ICP 17051512 and an Information Classified Security Protection Certificate.

Other

We comply with all applicable data protection policies in the countries where we do business, including those of:

• Canada
• Germany
• The United Kingdom
• The United States of America

We have compiled an analysis of some of these policies which you can read here.

Our internal security policies are governed under ISO 27001. Key points include:

• All access to production data is carefully controlled and limited
• Physical access to laptops and servers is monitored and controlled
• Passwords are held to a high standard of security
• All devices that access our systems are scanned for malware and centrally-managed
• All users undergo a required security training on an annual basis
• Our Security Incident Response Team is kept on 24/7 standby and meets weekly to review our security posture
• We remain vigilant for new security threats and monitor major reported breaches and vulnerabilities to understand their potential impact on our operations

We have performed a comprehensive analysis of risks to our business and have a Business Continuity Plan and Disaster Recovery Plan in place. We have warm standbys of our applications and data in backup data centres.

Our entire workforce employs a ‘remote first’ mindset to be able to work anywhere. In the event of a natural disaster or serious network issue, we can quickly resume operations in alternate locations.

If you’d like to discuss further aspects of our security and compliance policies for your own internal records, please contact us for a briefing under NDA.

Email: security@managebac.com

Phone: +1 866 297 7022