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The Faria Difference

Global scale provider to the world’s leading international schools and the trusted choice of over 4 in 5 IB Diploma students.

Singular product development focus on serving international schools together with professional development.

Broad curriculum programme support with over 600+ licensed academic standards & benchmarks.

Fast, efficient global support with 24-hour coverage from Monday to Friday.

With local hosting in Canada, Ireland, the US, and China and ISO27001:2013 certification since 2017, your data is safe in our hands.

Frequently asked Questions

When are invoices raised and due?

Invoices are raised annually based on your renewal month. For most schools, in the northern hemisphere renewal occurs in the fall and in the southern hemisphere during the winter.

Invoices are issued to your school’s designated Billing Contact by e-mail at minimum 30 days before your renewal date. For instance, if your account renews on November 15, your school’s Billing Contact will receive a PDF invoice via e-mail before or on October 15. Our standard payment terms are net 30, which means that invoices are due within 30 days from the date of issue.

If you require an early invoice, please feel free to contact us at invoice@managebac.com and include your student count by programme.

What payment methods do you accept?

We accept payment by credit card, cheque and bank transfer. Any administrator on your ManageBac account can pay via credit card by navigating to Settings > Billing. When a credit card is updated or entered in the presence of an outstanding invoice, payment will be processed immediately. Credit cards already stored on the system will be charged on the account’s renewal date.

Instructions for paying by wire transfer or cheque can be found directly on the invoice. Please note that it can take up to six weeks before your invoice is marked as paid if paying by foreign US$ check. For domestic US$ checks, reconciliation normally occurs within three to five working days.

We only accept payment by bank transfer for schools in China currently, but we are working to offer more payment options to schools in China.

How do I submit my purchase order?

A purchase order can be submitted directly through your ManageBac account by navigating to Settings > Billing > enter PO number and upload the file > Save Changes.

If you do not have access to your school’s ManageBac account, please email the purchase order to invoice@managebac.com.

Once we receive the purchase order, we will generate a new invoice that includes the purchase order number and send it to the Billing contact we have on file. This will then need to be processed by the school or district in order to provide final payment via cheque, credit card, or bank transfer.

Are there any multi-year plans or discounts available?

Yes, schools that subscribe for multi-year plans and pay two years up front will receive a 5% discount; schools that subscribe for three years and pay three years up front will receive a 10% discount. Please note that the full payment is due at the time of the subscription’s commencement.

To learn more, browse our multi-year FAQs

If you would like to subscribe to a multi-year plan, please contact us at invoice@managebac.com.

How does this multi-year plan benefit my school?

The multi-year plan saves schools money on the annual renewal of existing services and provides more stability by locking in the current pricing structure for existing services, meaning the school would be exempt from any pricing adjustments (besides changes in student numbers) for the duration of the multi-year subscription.

How can I sign up for multi-year plan?

You can confirm your multi-year plan via email to invoice@managebac.com or contact our Sales and Support team to confirm. Our finance team will send you an invoice of total subscription fee.