We are very sorry for the downtime earlier today at 11:49 am EST. ManageBac was down for just under one hour because our hosting provider, RackspaceCloud, had a network outage in their Chicago data center, where we are hosted.
We were on the phone with Rackspace from 11:51 am EST after receiving the Pingdom downtime alert. We will be following up with RackspaceCloud once they have provided full clarification on the issue.
The Rackspace network issue is explained in more detail here:
Thank you for your understanding and we are sorry again for the inconvenience this has caused you. We take downtime very seriously and we strive to maintain high availability.